Privacy Policy

Switch on Your Brain International, LLC (“Company”, “we” or “us”) is committed to safeguarding your online privacy with respect to the personally identifiable information that we may obtain from you at the http://www.neurocycle.app (“Website”) or the mobile applications “NEUROCYCLE”  (“Apps”) (collectively the “Product”). Our Privacy Policy (“Privacy Policy”) answers frequently asked questions about your online privacy, including what personally identifiable information we may obtain from you and how it will be used and protected. Company may from time to time change this Privacy Policy, so please check back periodically. By visiting the Website or otherwise using the Product you are accepting the practices described in the Privacy Policy.

 

WHAT PERSONALLY IDENTIFIABLE INFORMATION DO WE OBTAIN FROM YOU? WHEN DO WE OBTAIN SUCH INFORMATION?

 

If, upon visiting our Product, your use is limited to browsing our informational content, we will not require that you provide us with any personally identifiable information. However, we may request and collect personal information from you at other times. We may collect and process the following information about you:

 

If you enroll for a subscription through our Product, we may ask that you provide us with certain personal information, including your name, e-mail address, mailing address and telephone number. 

 

Company does not collect or process your credit card or debit card (“Payment Card”) information. Apple and Google collect your Payment Card information with respect to in-app purchases made through the Apps, and our payment processor collects Payment Card information with respect to payments made through the Website.  Such payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they have stored, and your card’s type, expiration date, billing address, and the last four digits of your card number.

 

If you create a user account, we will ask that you provide us with your name, e-mail address and password. 

 

The Product contains certain questions and surveys as part of its functionality, and we will collect your response to these questions.

 

If you report a problem or submit a customer review, we will ask that you provide your name, e-mail address, membership number, address, and phone number. Should you contact us for any reason other than to report a problem and/or submit a review, we may also keep a record and/or copy of your correspondence with us.

 

Social media account information if you choose to share any content through third party social media providers such as Facebook, Twitter, etc.

 

Device information such as operating system version, device type, and system performance initiation.

 

Information collected from tracking technologies as more fully described below.

 

HOW DO WE PROTECT THE SECURITY AND QUALITY OF YOUR PERSONAL INFORMATION?

 

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at help@theswitch.app. Except as described in this Privacy Policy, we do not provide your personal information to any third party without your specific consent, as defined by applicable law.

 

HOW DO WE USE YOUR INFORMATION?

 

Our primary use of your information is to administer, maintain and improve your experience on our Product generally as well as provide you with customer service and interactive communications. We also use your information in the following ways:

 

If you check the “opt-in” feature on our Product, or if you do not uncheck a pre-checked “opt-in” box we may from time to time send you e-mails regarding our Product and special promotions or advertise to you through third party platforms such as Facebook and Google. Also, we occasionally may send you direct mail about products or services that we believe may be of interest to you.

 

To carry out our obligations arising from any agreements between you and us.

 

Notify you about changes to the Product.

 

To identify your geographic location (such as zip code, state or country).

 

To provide you with the SMS Service where applicable.

 

To ask you to voluntarily complete customer satisfaction surveys.

 

Track details of transactions through the Product and to provide you with Product.

 

Details of your visits to and interactions with the Product including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

We use your contact information as necessary to send you information about the subscriptions that you have purchased on our Product.

 

We use your IP address to help diagnose problems with our server and to administer the services offered on our Product. We also use your IP address to help identify you and to gather broad demographic information that we may share with our business partners, but only in the aggregate without any of your personally identifiable information.

 

We may research the demographics, interests and behavior of our customers based on the information provided to us during user account registration or subscription purchase, from our server log files, or from cookies. Our research may be compiled and analyzed on an aggregate basis. We may share this aggregate data with business partners, but only in the aggregate, without any of your personally identifiable information.

 

CAN YOU “OPT-OUT” OF RECEIVING COMMUNICATIONS FROM COMPANY?

 

If you change your mind and decide that you no longer want to receive promotional e-mails and/or direct mailings, you may opt-out at any time by simply sending an e-mail request to help@theswitch.app or by selecting “unsubscribe at the bottom of email communications. If you no longer wish to receive push notifications, you may turn them off at the device level. If you provide your phone number to us directly or through a third-party for the specific purpose of receiving an SMS message with a link to our Apps, you will receive such SMS message (the “SMS Service”). Standard text message rates will apply.

 

PRIVACY POLICIES OF COMPANY PARTNERS

 

Third parties that have links on our Product may collect personally identifiable information about you. We are not responsible for the privacy policies or practices of such sites and the practices of these sites are not governed by this Privacy Policy. If you have questions about the privacy policies or practices of a third party site, you should contact the site administrator or web-master of the specific site. We may from time to time partner with other companies to offer co-branded services. Any information that you provide in connection with the co-branded services will become the joint property of Company and its business partners. We will maintain your information in accordance with the terms of this Privacy Policy. However, this Privacy Policy does not govern the privacy policies and practices of our business partners. If you have questions about the privacy policies or practices of our business partners, you should contact them directly.

 

DO WE SELL OR RENT YOUR PERSONALLY IDENTIFIABLE INFORMATION?

 

No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If and whenever we intend to share your personally identifiable information with a third party (other than to a business partner as provided herein), you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer. However, we may from time to time rent or sell demographic information in the aggregate that does not contain your personally identifiable information.

 

DISCLOSURES OF INFORMATION

 

We may disclose your personal information to any of our subsidiaries or affiliated companies with common ownership. We may also disclose your personal information to third parties as follows:

 

We may disclose personally identifiable information and information submitted by you or collected through your use of the Product for research purposes as described in our Web Site and Mobile Application Terms and Conditions.  You are authorizing this use under the Web Site and Mobile Application Terms and Conditions by using the product unless you contact us and inform us you do not wish to participate in such research.  Please ensure you carefully review the “Informed Consent and Authorization to Use and Disclose Information” section of the Web Site and Mobile Application Terms and Conditions prior to your use of the Product.

 

As noted previously, we may from time to time partner with other companies to offer co-branded services. Any information that you provide in connection with the co-branded services will become the joint property of Company and its business partners. We may also disclose other personal information about you to our business partners, but only if we have obtained your permission to make the disclosure before data collection or before transferring the data.

 

We may, from time to time, offer you the opportunity to receive materials or special offers from third parties. If you want to receive this information, we may (but only with your permission) share your name and e-mail address with them.

 

We also may disclose aggregate demographic and/or user information and statistics in order to describe our customer base to prospective partners and other third parties, and for other lawful purposes.

 

We may disclose your personally identifiable information without your prior permission in special cases. For example, we may have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating the Web Site and Mobile Application Terms and Conditions, or may be causing intentional or unintentional injury or interference to the rights or property of Company or any third party, including other customers. Also, we may disclose or access your personally identifiable information when we believe in good faith that law or regulation requires disclosure.

 

Based on your specific requests, we may need to disclose your personal information to a third party so that they can provide a service you have requested from such party or fulfill a request for information from such party. 

 

We may disclose the personal information that you have provided to Company to a third party that offers and/or provides goods or services complementary to our own for the purpose of enhancing our users’ experiences by offering you integrated or complementary functionality or complementary services.

 

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation such as to comply with a subpoena, bankruptcy proceedings, similar legal process, or in order to enforce or apply our agreements with you; or to protect the rights, property, or safety of Company, our customers, or others. 

 

We may disclose your personal information to third parties in order to provide Company advertisements on such third party platforms, to the extent that you have consented to such practices under applicable law.

 

HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONALLY IDENTIFIABLE INFORMATION?

 

Upon request, Company will provide you with information about the personal information we store or process on behalf of a third party, if any. You may access, edit or delete your personally identifiable information and your password at any time by sending an e-mail request to help@theswitch.app and we will respond within a reasonable time.

 

TRACKING TECHNOLOGIES

 

Company and our analytics partners use technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device and to measure how people are using the Product. This includes certain information automatically stored in log files such as IP addresses, browser type, internet service provider, operating system, and date and time stamps.

 

We partner with third parties, such as Facebook and Google, to manage our advertising of the Product on other sites or platforms as well as across your other devices based on your past visits to our website. Our third party partners may use technologies such as cookies to gather information about your activities within the Product to deliver advertising to you, such as retargeting ads. We currently do not respond to do-not-track signals. 

 

The Product may use Google Analytics code to gather statistical information. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Product and the use of the Product. For more information on how Google Analytics processes this information, visit www.google.com/analytics

 

We may use mobile analytics software. This software may record information such as how often you use the Product, what you do in the Product, and where  you download the Product. We may link the information we store within the analytics software to any personal information you submit in the Apps.

 

Cookies enable us to customize and personalize your experience on our Product, including the products and promotions that are offered to you. Essentially, a cookie is a small amount of data that is sent to your browser from a web server and is stored on your computer’s hard drive. We use cookies for several purposes in connection with the operation of our Product.

 

We may use cookies to identify you and access your information stored on our computers in order to deliver you a better and more personalized experience. For example, we may use cookies to tell you about products and services specific to your interests.

 

Upon request, we will save your “user name” so that you do not have to re-enter it every time you visit our Product. In providing you with this service, we use cookies.

 

We may use cookies to estimate our customer base and customer usage patterns. Each browser accessing our Product is given a unique cookie that is then used to determine the extent of repeat visits and the customer activity during those visits. We may use the historical information to help target promotions based on customer interests and behavior, both specifically to individual customers and on an aggregate basis with respect to all customers.

 

We also may use cookies to track your progress in the Product. 

 

Business partners that offer co-branded services and promotions on our Product, may use their own cookies. We have no control over those cookies, nor does this Privacy Policy cover how your personal information contained in those cookies may be used or protected. If you have any questions about the cookies of such third parties, or about the use of your personal information by such third parties, you should contact the site administrator or web-master of the third party site.

 

DO YOU HAVE CHOICES ABOUT COOKIES?

 

Yes, you have several choices with respect to cookies. You can modify your browser preferences to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However, our Product uses cookie-based authentication. Accordingly, if you choose to reject all cookies, you may not be able to log onto our Product and/or use our services.

 

 

 

SOCIAL MEDIA

 

The Product may include the option to share or like certain information through social media platforms. These features may collect your personal information and may set a cookie to enable the feature to work. These social media features are sometimes hosted by third parties. Your use of these features is controlled by the privacy statement of the person providing the feature.

 

WHERE DO WE STORE AND PROCESS YOUR PERSONAL INFORMATION

 

All information you provide to us through the Product is stored and processed on servers located in the United States and may be transferred to the United States from your country of residence.  The United States may not have the same level of protections for your personal information as your country of residence. Payment information is stored with our payment processor and is never stored on our servers. 

 

MINORS

 

You must be 18 years of age or an emancipated minor to register for a user account on the Product. Individuals under the age of 18, or the applicable age of majority, may utilize the Product only with the involvement and consent of a parent or legal guardian, under such person's account. In any case, no one under the age of 13 may use the Product, as THEPRODUCT IS NOT INTENDED FOR CHILDREN UNDER 13.

 

WHAT ELSE SHOULD YOU KNOW ABOUT YOUR ONLINE PRIVACY?

 

It is important to remember that whenever you voluntarily disclose personal information on-line, your information can be collected and used by others. If you transmit or post personal information on-line that is accessible to others, you will not be able to control how that information is used by others. When we receive the transmitted information, we will use the procedures summarized in this Privacy Policy to ensure the integrity and security of that information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not possible to guarantee the security and integrity of data transmitted over the Internet. Consequently, while we take the above-described reasonable steps to protect your personal information, we cannot and do not warrant the security or integrity of any information you transmit to us when registering for our Product or otherwise. All such transmission of information is at your own risk. Moreover, though we are committed to having our Product comply with this Privacy Policy, you are ultimately responsible for maintaining the secrecy of your password and your personally identifiable information. If you are careless with your password, or you decide to share your password with third parties, you must be aware of the risk that such third parties will have access to all your personally identifiable information.

 

CONSENT

 

By using the Product, you consent to the collection and use of your personal information as described in this Privacy Policy.

 

CONTACT US

 

If you have any questions, comments or requests about this Privacy Statement or the practices of our Product, please feel free to e-mail us at help@theswitch.app or by calling (817) 917-4815 and we will respond within a reasonable time frame. Our physical address is 2140 E. Southlake Boulevard Suite L #809 Southlake, TX 76092.

 

The effective date of this Privacy Policy is September 25, 2022.