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Frequently Asked Questions

Welcome to our FAQ section. You'll find clear and concise responses here. Dive in to get the clarity you need, and if you can't find what you're looking for, don't hesitate to reach out to our team for further assistance at


Subscriptions are recurring unless cancelled. If you want to change your subscription type, you have to unsubscribe and resubscribe. All apps on Apple and Google Play can be unsubscribed from at any point. This is done through your Apple or Google Play account, as mentioned in our app FAQs. If you signed up online via, you can cancel your subscription online via your browser on your laptop or computer (not on the app or a browser on your phone or smart device). You can do this through the subscription page by scrolling down to the bottom and pressing “cancel subscription”. This is ONLY for subscriptions made online, not through Apple or Google.


Apple and Google Play have a strict refund policy; the payments go through them, and as such we do not refund subscriptions, as it says in our Terms & Conditions, and our FAQs. If you subscribed through the Neurocycle website, let us know what email you used to create your account and we can refund you if the purchase was made in the past month.


If you are experiences issues with the app, please log out, fully quit the app (close it), open the app then log back in again. Deleting and reinstalling the app may also help. If the issue persists, we recommend you make sure you are using the latest version of the app (you can see the version of the app at the bottom of your account page). The app also functions best when you are logged on to one device at a time.


IOn your device, there are two ways to modify notifications (1) through Settings > Notifications and (2) through the Notification Style by app. Modifying these two locations will help notifications to show where you want them. 


You can make as many Metacogs as you wish per thought or day. We recommend labeling them to avoid confusion. For more on making Metacogs, see the app resources (under videos and downloads/documents). 


To eliminate doubt and uncertainty about the 5-step Neurocycle process, here are some tips: 


  • In terms of applying the process and principles, you work on eliminating one and the same specific toxic thought daily over a period of 21-days, or in other words, during each 21 day cycle you deal with one toxic thought and the thoughts that result from that thought. You work through the same 5-steps daily.

  • You must do the active reaches whenever the toxic thought comes up. You can also do the active reaches even though the toxic thought has not come up so you can establish the healthy thought. You must do the active reach a minimum of 7 times a day. 

  • You do not repeat step 1-4 until the next day, and so on for every day.  More information will be revealed each day as you work through steps 1-4.


In the Gather step, you are simply becoming aware of the thoughts in your mind, and usually your toxic thought is one of those thoughts. Then in the Focused Reflection step you are focusing in from the 4-7 thoughts you became aware of to only the one toxic thought that you are working on for the 21-day cycle.


Writing down your thoughts (step 3) is important because the actual process consolidates the memory and adds clarity to what you have been thinking about. It helps you see more clearly the areas that need detoxing, because it literally allows you to look at your brain on paper. Writing helps you see your non-conscious and conscious thoughts in a visual way.


Rechecking what you have written will be a revealing process (step 4). After you have considered the input from your five senses, focused your thought, journaled about it – you will have stimulated major neuroplastic rewiring and your brain will be in a highly active and dynamic state. When thoughts are activated and pushed into the conscious mind, they enter a labile state – meaning they can be altered. They can be redesigned and changed or kept the same and reinforced. You can either choose to keep it the same or change it. Either way protein synthesis happens. The toxic memory will be either changed or strengthened. Revisiting what you have journaled and using reflection lays down new circuits and helps detox the brain. Not only do you have the opportunity to examine your thoughts on paper, but you have the opportunity to rethink through your reaction to the information – evaluating how toxic the thought is and then reconceptualizing it to be a healthy and strong part of your memory library. Dr. Leaf advises trying to keep the time you spend on the 21 day cycle between 7 and 16 minutes each day if at all possible because there are benefits to working in those time constraints. The rest of the day can be spent on putting your Active Reach into practice.


Active reaches are actions and exercises you do during the course of the day and evening. You in essence practice using the new healthy thought until it becomes automatized like a good habit. You decide what these active reaches will be in steps 4 and 5 each day and then you monitor, evaluate, and change them each subsequent day of the 63-day cycle. It is the doing nature of the active reaches that results in ungluing the branches from your thought trees. Steps 1–4 have loosened and weakened the branches, but step 5 literally destroys the branches. Here is an example of active reach: You are working on the toxic thought of saying—out loud or in your mind—a lot of could-have, would-have, should-have, if-only statements. Your active reach step is saying, “I will not say this, I am putting the past behind me”; or visualizing the situation, event, or issue disappearing in a puff of smoke; or quoting a verse that’s applicable; or doing something fun like smiling, yawning, or tapping your foot.The struggle may get fiercer each day as each thought has emotions (chemicals intertwined), and they become feelings when bought up from the non-conscious mind, but if you persevere with the program you will be replacing those negative thoughts and emotions with positive thoughts and emotions.


The purpose of days 22-63 is to stabilize the final new reconceptualized thought built by day 21. This second phase of 42 days involves building and growing the new, reconceptualized thought into a flourishing version by adding more little actions/ ideas each day. This is done through the 5 steps and then adding to the active reach to stabilize it. You aren’t working on a whole new toxic thought from days 22-63. At this point you are just adding the new ideas as guided onto a metacog or in your journal. 

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